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Frequently Asked Questions (FAQ)

 

Should I register with shipmychip.com to buy products?

Yes you have to register with Shipmychip in order to buy products. Once you are registered your shipping address and other necessary details that you provide during registration will be stored in our database and you don’t have to enter your billing address, shipping address etc. every time you place an order. Also you will get emails about special promotions, product launches, sales etc. In short registering with Shipmychip will save you time and money.

You can also use your Google or Facebook ID to register and login.

 

How to create an account with Shipmychip?

You can create an account with us by clicking on the ‘Log In/Sign Up’ link under ‘Account’ on the top right side of our home page. Click on the ‘Create New Account’ link on the left bottom of the pop-up window and enter your First name, Last name, E-mail address and your preferred password and click on ‘Create an Account’ button on the bottom left of the pop-up.  You will get an account confirmation mail in the e-mail inbox of the e-mail you entered. Check your e-mail inbox (if the confirmation e-mail is not in the inbox please check your spam mail, you may have the confirmation mail there). Click on the ‘Confirm Account’ button in the e-mail to complete the registration process. Now you can log in using the e-mail ID and password. Once you are inside you can set your billing address, shipping address etc. Or you can enter it while placing an order.

You can also use your Google or Facebook ID to login.

 

How can I place my order?

We have designed our site to be very user friendly. You can access your required category in one or two clicks. You can also use the search box on the top of every page to find your product. Select the product you want and view its details in the product details page. Click on the ‘Buy Now’ or ‘Add to Cart’ button. ‘Buy Now’ button takes you directly to the shopping cart page and facilitates instant check out. ‘Add to Cart’ button just adds the product to the shopping cart and asks you whether  you want to proceed to check out or continue with shopping other products. Once you have added the desired products to the shopping cart you can click on the ‘Proceed to Checkout’ button. Now in the following page enter the Billing information and click on ‘Continue’ button. You can have a separate Billing address and a separate shipping address. If you want the product to be shipped to the billing address click on the ‘Ship to this address’ radio button (the small round button) below. If you want to ship to a different address (for example a gift to someone) select the ‘Ship to a different address’ radio button and click on the ‘Continue’ button. Here enter the shipping address; please provide as much detail as necessary as this is the address that our courier partner will use to locate the place to deliver the shipment. Now click on the preferred shipping method that is available for selection and click on the ‘Continue’ button. Select your preferred payment method, we offer various payment methods. COD or cash on delivery is preferred by many buyers unaware of the extra money they are paying to the online stores as many e-commerce websites add the COD rates charged by their courier partners to the product price. We at shipmychip offer you various methods thru our secured payment partner, you can use almost all credit cards, debit cards, net banking with 45+ banks and also COD. Once you have gone thru the payment process and placed your order you will instantly get a SMS notification to the mobile number and E-mail to the mail ID you provided during registration with Shipmychip.

 

What forms of payment do you accept?

We accept Visa, Master, Amex, Diners, Maestro, Rupay cards and Net banking thru 45+ banks, PayUmoney and 6+ wallets. We also ship using cash on delivery (COD).

 

Should I pay extra tax or something for the orders?

No, the pricing shown in our website is inclusive of all taxes. You don’t have to pay extra money.

 

How will you ship my order?

We ship thru our trusted courier partners who serve thousands of pin codes in India. Not all pin codes may have COD facility. You can check COD availability and delivery availability of the products by entering your pin code and pressing the “Check’ button in the product details page. The product will be packed perfectly so that the contents inside remain safe during the shipping process.

 

How can I track my order?

To access the tracking page click on the ‘Track Order’ link located on the top right of all pages. You can track your shipment/shipments by entering your order number in the 'Track your Shipment Status' box and clicking on the ‘Track’ button.

 

How long will it take to receive my order?

It will take 2 to 10 days for you to receive your order depending upon the availability and your location. If you are living in a hill town that is far away from civilization it will definitely take up to 10 days.

 

How to cancel my order?

You can cancel your order by logging into your account and clicking on the ‘Cancel’ link in the ‘My Orders’ page. Select the order you want to cancel and click on the ‘Cancel’ link. Please remember that the ‘Cancel’ link will not be visible or active if the product has been shipped.

 

How to return my product after I receive it?

If you have some issues (wrong product, product missing some parts or accessories, damaged products, etc.) with the shipment that you received, you can initiate RMA (Return Merchandise Authorization) or simply Returns /Refunds. You can initiate a RMA from your accounts page. RMA is located on the bottom of the list (the menu links on the left side) in the My Account page.  Click on the ‘Request New RMA’ on the top right of the page and in the following page select an order to return. Please note only the orders that has been delivered to you will be active for Returns, the pending orders (the orders that are not shipped) will not be available for RMA. Select the appropriate fields in the ‘Package Opened’, ‘Request Type’ and ‘Reason’ fields, if you have to upload an image of the product please do it by clicking on the ‘Choose File’ button and browse your computer for the image files. If you want to upload many files you can do that as well by compressing many files as .rar or .zip file. To add more files click on ‘Add File’ button and upload the files. Finally click on the 'Submit RMA' button on the bottom right of the page.

 

How will you refund?

Once the RMA (Returns and Refunds) is processed by the concerning department, we will refund you your entire amount either by cheque, bank transfer or NEFT.

 

If the FAQ given above does not answer your questions, please feel free to contact us with your questions at support@shipmychip.com. We are always here to answer your questions. Thank you very much.